CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help! Call us at 1-205-534-2229 or send us an email at CustomerService@JeremyVandiver.com

 

  If you are unsatisfied with an item that you have purchased, you may return the item for an   exchange or refund within 30 days of receiving the order. 

 

  Please note that the following conditions apply:

 

  • You are responsible for paying to return the item(s) to our fulfillment center. There is no additional charge when we ship an exchange item to you. 
  • Shipping charges are not refunded when you return an item.
  • Refunds are issued to the card used to place the order. Credits cannot be issued in the form of checks or gift cards.
    *This includes orders placed with prepaid gift cards, so be sure to keep your card information even if there is no remaining balance.*
  • Items must be in new, resaleable condition. Clothing items must have tags attached (when applicable) to be returnable.
  • Certain items are non-returnable, such as personalized items, gift cards, opened media items (DVD, CD, books), and furniture.
  • If we do not have your requested exchange item on hand, we will issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
  • We are not able to fulfill exchange requests if the exchange item requested costs more than the item being returned. Because we do not store our customers' credit card information on file, we are unable to charge your card for any difference in price. 
  • We can only process exchanges for like-quantities. For example, if you return (1) T-shirt, we cannot process an exchange for (2) T-shirts, even if the total merchandise value is the same. 
  • Retail Purchases: Please note that orders placed through our online store cannot be      returned to retail store locations, nor can retail store purchases be returned to the    online store.

Jeremy Vandiver®

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Jeremy Vandiver Boutique

Boulevard Salon of Tuscaloosa

 

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